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Frequently asked questions
Shipping timeframes and methods
What shipping methods do you offer?
I'm shipping through the French Post Office and Colissimo with tracking of your package.
Do you offer express or expedited shipping options?
The expresse shipping option is the standard of my online shop.
Do you offer international shipping?
Yes, I do. The order will be send with The French Post Office and Colissimo depending on the package and your country of living.
Tracking and Updates
Is there a tracking number for my order?
Every order has a tracking number !
How do I track my order's shipping progress?
You can track your order by entering your tracking number into the Post Office / Colissimo website. Here the link of the tracking : https://www.laposte.fr/outils/suivre-vos-envois
What happens if my package gets lost or damaged during shipping?
I'll be happy to remplace your package if its get lost or damage. Don't hesitate to refuse a damaged package and to take photos as evidence. I'll personally deal with the Post Office.
Payment, refund and exchanges
Please, see you at the form section at the end of the page for those informations !
How can I contact you?
You can reach me by filling the form at the end of this page or at aliciabrossard994@gmail.com. I'm always happy to answer your questions.
How long will it take for my order to be package?
Orders are dispatched within 5 to 7 working days. I'm a single person business.
Adress and Delivery
Can I change my shipping address after placing the order?
Yes, you can. Please send me a request trough the form at the end of the page or at aliciabrossard994@gmail.com
Can I combine multiple orders to save on shipping costs?
Yes, you can. Please send me a request trough the form at the end of the page or at aliciabrossard994@gmail.com
Do you provide free shipping on orders over a certain amount?
There is a free delivery for orders over 50 euros.
How long will it take to my order to arrive ?
Generally, 3 to 5 working days are necessary for the delivery. Please note that due to postal services, these times may vary and are beyond my control.
Customer reviews
Discover what our clients think about my service
Réception de la commande rapide! Envoi soigné et personnalisé. De belles couleurs et des cadeaux en plus :) Contente d’avoir adopté ce petit poisson globuleux. Merci Cianaly!
Liz
Super ! Très bien effectué et service au top
Chloe
★★★★★
★★★★★
★★★★★
Magnifique stickers, belle qualité et envoi rapide
Shiloo
Any problem here, let's get in touch !
Orders are dispatched within 5 to 7 working days. Please note that these times may vary due to postal services. International orders will incur additional shipping costs depending on the country of receipt. Thank you !
All products are created by myself, please do not copy/steal/transmit my designs or you will incur my eternal wrath.
I am happy to accept returns.
-> Contact me within 5 days after the delivery.
-> Return items within 14 days after the delivery.
I do not accept exchanges or cancellations.
But please contact me if you have any problems with your order.
Due to the nature of these items, I cannot accept returns unless they arrive damaged or faulty:
-> Personalised orders
-> Digital downloads
The cost of returning goods is borne by the purchaser. If the item is not returned in its original condition, the buyer is responsible for any loss of value.
For more informations on return and refund policies, please look at my legal conditions here
